Scheduling & Rotations
• Create and maintain shift rotations to ensure adequate coverage.
• Coordinate extra rotations and adjustments as required.
• Manage extended shifts and overtime coverage whilst ensuring fairness and compliance with policies.
Absence & Coverage Management
• Monitor absences, sickness, lateness, and no-shows, ensuring quick response and coverage.
• Update systems and communicate changes to relevant stakeholders.
• Support absence-related ticket handling and ensure accurate documentation.
Operational Monitoring & Support
• Track and manage relevant operational signalling requests within the team’s scope of responsibility.
• Administer daily updates for coverage changes and emergencies.
• Handle Doctor Certificate tickets and related shift administration tasks.
Reporting & Communication
• Prepare and submit the daily shift report with accurate and timely information.
• Escalate urgent issues or other relevant queries to the Team Manager or other relevant stakeholders.
• If / when required, communicate effectively with employees about changes in their rotation or schedule, ensuring excellent customer service and professionalism.
• Collaborate closely with Planning & Scheduling and other teams (e.g., Help Desk, Operations, HR) to ensure smooth workflow.
Continuous Support
• Contribute to process improvements and propose practical solutions.
• Provide general administrative support for shift-related matters as needed.
• Remain flexible to take on additional duties within shift administration and related functions, in line with evolving business needs.
• Deliver work with accuracy, timeliness, and attention to detail.
• Maintain clear, professional, and proactive communication with employees, team members, managers, and stakeholders.
• Communicate and collaborate closely with the Planning & Scheduling team to ensure efficient updates and smooth alignment of shift coverage.
• Approach tasks with problem-solving mindset, offering solutions where possible.
• Uphold confidentiality and professionalism when handling employee-related data.
• Demonstrate flexibility and adaptability to support evolving operational requirements.
• Contribute to a culture of teamwork, accountability, and excellent service across all interactions
What We Offer
• 🩺 Private health insurance, gym discounts, team events & more
• A professional and fast growing environment
• An opportunity for personal development within the world-leading Live Casino provider