JOB SUMMARY
The IT Support Technician (Tier 2) is a full-time position within the Information Technology Department responsible for supporting the IT needs of the company. The successful candidate will perform duties including end-user computer systems, business systems, technology infrastructure and other items in the information technology field.
Additional responsibilities include the day-to-day resolution of help desk requests, monitoring of key systems and installation and upgrades to the IT infrastructure system of the company.
This position will work alongside an experienced IT team that will allow continuous interaction of techniques and procedures within the company. As your skills and knowledge of the company and systems increase, so will your responsibilities, giving you the opportunity for continuous growth.
COMPANY OVERVIEW
Component Repair Technologies (CRT) is a locally family-owned business, with operations in Mentor, OH since 1985. Our staff of approximately five hundred dedicated team-members, many of whom have been onboard for decades, are the key reason for the success of the company.
CRT specializes in the repair and overhaul of turbine engine components with our customers being the world’s largest airlines and jet engine manufacturers. CRT is a global leader in the aerospace and marine turbine engine repair sector with authorizations from the Federal Aviation Administration and other world regulatory bodies.
Our commitment is focused on our valued employees, customers, and community. Take the next career step and bring your openness to learning new skills to CRT and discover the advantages of working with a privately owned family business.
Visit www.componentrepair.com for more information.
DUTIES AND RESPONSIBILITIES
1. End-user computer system support.
a. Set-up, install, maintain, troubleshoot, and repair computer systems, hardware, and peripherals.
b. Troubleshoot and resolve hardware and software issues.
c. Train and assist end users with solutions to issues generated by the help desk.
2. Maintain, analyze, and troubleshoot network infrastructure.
3. Monitor and analyze network usage and performance.
4. Recommends upgrades, patches, and services based on business strategies and IT projects.
5. Perform malware and virus detection, identification, quarantine and removal.
6. Write and methodically execute batch or PowerShell scripts.
7. Provide phone system administration including wireless VoIP phones.
8. Work with the company security systems administration infrastructure, including facial recognition, HID and video systems.
9. Responsible for printer/multi-function machine installation, configuration, and maintenance and the on-going support and troubleshooting of systems.
10. Conduct user and/or departmental training.
11. Maintain a thorough knowledge base with current information and troubleshooting techniques in the field of information technology.
12. Maintain appropriate service level agreements (SLA) for end user support.
REQUIRED QUALIFICATIONS
1. Certifications and accreditations common in the information technology field (or similar), such as:
• Microsoft A+ or Network+ or Azure Certifications.
•Microsoft 365 administration and applications.
•Linux system administration.
2. Three years prior helpdesk or position experience.
3. A demonstrated commitment to continuing education in related fields and technologies.
OTHER QUALIFICATIONS
1. Bachelor's degree in the field of information technology, computer science or similar or equivalent and relevant job experience.
2. Experience in the following, (or similar) IT disciplines:
a. Windows Desktop operating systems including Windows 10 and 11.
b. Mobile operating system support such as iOS/Android operating systems.
c. Working knowledge of OSI model, switching and routing, and network cabling.
d. Microsoft Active Directory experience.
e. Familiarity with backup and recovery methods.
3. Self-motivated and detail-oriented individual.
4. Excellent oral, written, and interpersonal skills.
5. Strong and methodical troubleshooting skills.
6. Excellence in evaluating priority, impact, and severity.
7. High regard for customer (end-user) service.
8. Willing to work weekends and off-hours when computer usage is low for maintenance, planned outages, or emergencies.
9. Read, write, speak, and understand the English language
WORK ENVIRONMENT
1. Must be able to pass a vision test and fitness-for-duty test.
2. Follow general shop safety procedures including the occasional use of safety glasses, safety shoes and hearing protection.
3. Occasionally required to lift, carry, push and pull up to 10lbs.
4. Able to manually operate various types of office equipment.
5. Ability to sit, stand and walk for extended periods during the day.
COMPANY BENEFITS
Our employees and families are the number one asset at CRT. A progressive and innovative benefits package is in place, such as:
1. CRT currently offers two excellent health care options, one being a fully funded program (no premiums for employee and family) and the other being a traditional employee premium contribution. Programs include health, vision, and dental coverages. Additional programs include short- and long-term disability and life insurance.
2. The company offers a 401k program that will match up to 6% of your contributions and distributes annual cash bonuses based on the performance of the company.
3. Continuing education is offered via multiple sources and opportunities with tuition reimbursement based on eligibility requirements.
4. Traditional paid time off (PTO) is offered via vacation days and personal days.
5. Multiple shift opportunities with hourly premiums for off-shifts are offered.
6. To review other benefits, visit our website at www.componentrepair.com/join-us/ or Facebook page www.facebook.com/ComponentRepair to see, “what we are up to.”
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