We are seeking a friendly and customer-focused Customer Service Representative to join our team at our 3108 S Kingshighway location in St. Louis, United States. As a Customer Service Rep, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure their satisfaction.
• Respond to customer inquiries via phone, email, and in-person interactions in a timely and professional manner
• Address and resolve customer complaints and concerns with empathy and efficiency
• Process orders, refunds, and exchanges accurately and promptly
• Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers
• Collaborate with other departments to ensure customer issues are fully resolved
• Document customer interactions and update customer records in our service software
• Identify and escalate complex issues to appropriate team members or management when necessary
• Contribute to maintaining a positive and supportive team environment
• Excellent verbal and written communication skills with the ability to convey information clearly and effectively
• Strong problem-solving abilities and a proactive approach to addressing customer needs
• Proficiency in customer service software and basic computer skills
• Ability to multitask and prioritize in a fast-paced environment
• Demonstrated empathy and patience when dealing with challenging situations
• High school diploma or equivalent
• Previous customer service experience preferred
• Ability to work flexible hours, including weekends and holidays as needed
• Strong attention to detail and accuracy in data entry and order processing
BENEFITS
• Flexible Hours
• Competitive wages
• Employee discount on all food items
• Advancement opportunities
• Paid Training
• Incredible Bonus Structure
FULL TIME DRIVERS BENEFITS (in addition to above benefits):
• Offered Health, Dental & Vision Insurance after 60 days of employment
• Voluntary accident coverage/Critical illness coverage
• Flexible Spending Accounts
• Ability to contribute to a 401(k)