Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Import Department.
Major Duties and Responsibilities
• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and trace ocean shipments through the transportation cycle
• Ensure documents are timely sent and arrival notices communicated to overseas and customers
• Ensure accurate and timely client and vendors billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the SOPs
• Meet KPI standards in accordance with the Company’s procedures
• Overseas communications, timely responses to mails and requests (internal and external)
• Customer Service Experience
• Operations/Industry knowledge preferred but not required
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Proven analytical skills
• Good computer skills (Excel, Word)
• Must be eligible to work in the US without sponsorship
Expeditors offers excellent benefits:
• Paid Vacation, Holiday, Sick Time
• 401K
• Health Plan: Medical & Dental
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus
• Salary $22-$25 per hour