The Role…
Exciting new sales opportunity for an enthusiastic and customer focused individual who has a passion for homeware and interiors to join the Soho Home retail team. There is a full-time position available in our brand new Central London location
As a team member you will be committed to providing professional service to customers and maintaining outstanding product knowledge.
Main Duties…
• Deliver exceptional, personalised service to create memorable experiences and build customer loyalty.
• Greet and engage customers warmly, offering attentive and professional support throughout their visit.
• Share confident product knowledge, including materials, styles, and availability in-store and online.
• Suggest suitable alternatives when items are unavailable, ensuring a seamless customer journey.
• Understand individual customer needs and provide tailored recommendations.
• Use strong service skills to drive conversions and support sales goals.
• Contribute to daily and weekly sales targets while keeping customer satisfaction as the top priority.
• Stay aware of best- and slow-selling products to guide recommendations and improve sales.
• Maintain excellent knowledge of the Soho Home brand, products, and seasonal collections.
• Handle customer queries with professionalism or refer to management when needed.
• Keep displays well-stocked and ensure the shop floor meets cleanliness and presentation standards.
• Quickly and efficiently retrieve stock from back-of-house as needed.
• Provide feedback to managers on customer preferences and product performance.
Requirements...
• Proven experience in a similar role within a high-end interiors or lifestyle retail store.
• A genuine passion for interiors, design, and home styling, with a confident approach to discussing colours, styles, and trends.
• Professional, confident, and customer-focused, ensuring every interaction reflects the high standards of our brand
• Creative flair and a natural ability to inspire customers with styling ideas and product recommendations.
• Excellent communication skills – honest, open, and constructive – with both customers and team member
• Flexible and adaptable, able to respond positively to the evolving needs of the retail environment.
• A true team player, ready to support colleagues and contribute to a positive store culture.
• Experience in furniture and lighting sales is highly advantageous.
Benefits...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
• Discounts at Soho House globally, as well as Soho Home and Cowshed
• Soho Friends Membership
• Enhanced Pension Scheme
• In conjunction with Soho Impact, take 3 days paid a year to support a charity of your choice.
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Generous Retail Discount
• Retail Commission