The Pool & Beach Manager will be reporting to the Resort Manager. The successful candidate for the above position will be responsible for, but not limited to, leading the operations for Pool & Beach as well as overseeing water sports operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Responsible for promoting engagement and inspiration for pool and beach team
• In charge of driving revenue in the Cabana operations.
• Responsible for the financial results of the operations by managing resources efficiently.
• Responsible for overseeing Watersports operations in coordination with third party resort partners.
• Responsible for partnering in the recruiting, selection and hiring processes of the P&B Seafire operations.
• Must possess strong organizational, task-management, leadership, creativity, verbal and written communication and presentation skills.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
• Lead the pool and beach operations, set and maintain the highest levels of guest service, enhance the employee experience and contribute to the achievement of the hotel financial goals.
• Monitor the guest experience through observation on the floor, and guest surveys to ensure all guests are fully engaged at the end of their stay. Perform documented daily service audits.
• Foster a work environment where all team members have access to an exceptional employee experience.
• Work closely with loss prevention to ensure the proper training of the team in safety procedures and keep the safety of our guests as a priority.
• Run and attend departmental training meetings as needed.
• Coach and counsel employees when necessary, using the correct documentation and techniques.
• Ensure all areas receive their schedule in a timely manner based on the needs of the operation.
• Responsible for payroll, purchasing and inventory procedures for pool and beach operations and recreation.
• Responsible for planning and executing wellness and recreation activities in the resort.
• Establish processes to ensure training for all employees from onboarding to yearly re-certifications are up to date.
• Ensure that the pool area is exceptionally clean, well maintained and tidy at all times; daily walkthroughs.
• Maintain proper risk management practices; ensure all safety regulations and procedures are followed.
• Convey any potential maintenance, housekeeping, safety, and operational issues to the proper department official.
• Additional projects and responsibilities may be assigned as needed.
SPECIFIC EXPERIENCE WE'RE SEEKING:
• Must have 3+ years of Hospitality experience in luxury pool, beach and recreation operations management.
• Hospitality degree preferred.
• Prior supervisor/ Manager Experience at Pool/ Beach operations in a luxury resort setting.
• Strong understanding of Forbes/ AAA luxury standards and their implementation.
• Positivity, teamwork, and a passion for customer service!
• Experience with pool and beach functions as well as cabana program preferred.
• Proficiency in POS, Opera and HotSOS experience required.
• Demonstrate strong MS Word, Excel, Outlook and PowerPoint skills.
• Must be able to lift, push, pull and carry a minimum of 50 lbs.
• This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.
Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.
Salary range: $70,000.00 USD - $90,000.00 USD annually