Job Description: Pizza Maker / Customer Service Representative (CSR )
Position Title: Customer Service Representative (CSR) / Pizza Maker
Reports To: Assistant Manager / General Manager
FLSA Status: Non-Exempt
Location: Store Level
Position Summary
A Customer Service Representative (CSR) plays a key role in delivering exceptional customer experience. This position is responsible for preparing food, taking customer orders, operating the point-of-sale system, maintaining store cleanliness, and supporting the overall operations of the restaurant.
CSRs work in a fast-paced environment and help ensure that every customer receives accurate orders, great service, and high-quality products.
Essential Job Functions
Customer Service
• Greet customers in person and over the phone in a friendly and professional manner
• Take order taking accuracy
• Answer questions about menu items, specials, and promotions
• Resolve customer concerns and escalate issues to management when necessary
Food Preparation
• Prepare pizzas and other menu items according to company standards
• Follow food safety and sanitation guidelines
• Ensure products are prepared quickly, accurately, and consistently
• Maintain portion control and product quality
Store Operations
• Operate cash registers and handle cash transactions accurately
• Assist with stocking food items and supplies
• Maintain a clean and organized work area
• Help with opening and closing duties as assigned
Team Support
• Work collaboratively with team members to ensure efficient store operations
• Assist delivery drivers and management when needed
• Follow company policies, procedures, and safety guidelines
Qualifications
• Must be at least 16 years old (or meet state minimum age requirements)
• Ability to work in a fast-paced team environment
• Strong communication and customer service skills
• Basic math and cash-handling skills preferred
• Ability to follow instructions and work with minimal supervision
Physical Requirements
• Ability to stand for extended periods of time
• Ability to lift up to 25 pounds
• Ability to reach, bend, stoop, and move quickly in a busy kitchen environment
• Ability to work near hot ovens and kitchen equipment
All your information will be kept confidential according to EEO guidelines.