Lead Guide (Internal Only)
About the Organization
MOBE guides people to better health and more happiness. We help people discover connections between aspects of their lifestyle that affect health and well-being, including their medications and supplements. Behind our innovative solutions are robust data analytics, digital application, and a uniquely human philosophy. With one-to-one connection and compassion, we motivate people to transform their lives.
MOBE is a high-growth organization with a culture built on trust and collaboration and our team is our most significant asset. Supporting and empowering others is at the core of our service and is also the foundation of our culture. We value a workforce made up of people with differences who are eager to learn from each other and grow personally and professionally. We extend this approach to our partners and communities, seeking to increase understanding and expand opportunities across all groups. Go to https://www.mobeforlife.com/DEI for more about diversity, equity, and inclusion at MOBE.
Description
Company overview
MOBE helps people discover new ways to live healthier.
We are the whole-person, cross-condition solution that goes further to deliver better health and lower overall costs through evidence-based individual health guidance and pharmacist-led medication management.
We empower individuals to make meaningful changes that improve their health and overall well-being. Behind our innovative solutions are robust data analytics, digital application, and a uniquely human philosophy. With one-to-one connection and compassion, we uncover opportunities, overcome challenges, and motivate people to transform their lives.
At MOBE our team is our most significant asset. We cultivate a culture grounded in curiosity, innovation, and growth. We encourage new ideas, fresh solutions, and meaningful impact. We value a workforce made up of people with differences who are eager to learn from each other and grow personally and professionally. We extend this approach to our partners and communities, seeking to increase understanding and expand opportunities across all groups.
Your role at MOBE
In addition to regular Guide responsibilities, this role will support the Guide Managers in a variety of tasks and provide mentorship and guidance to team members. The Lead role functions as a Guide up to (50% of the time) and leader up to (50% of the time) within the Guide organization. Time spent in Lead role and responsibilities will vary depending on business need and capacity and must be a full time, 40 hour/week position
.
Responsibilities
Partner with the Guide Managers to support Guide performance through call listening, evaluations, coaching conversations, and development planning, helping build a culture of continuous growth and accountability.
Provide ongoing coaching and mentorship related to Key Performance Indicators (KPIs), competencies, participant experience, and professional development, supporting Guides in achieving both current performance expectations and long-term career growth.
Foster strong, trusted relationships across the team through regular touchpoints, team meetings, 1:1 conversations, and digital communication, serving as visible and approachable leadership.
Conduct portal documentation and quality audits to identify trends, mitigate risk, ensure compliance, and recommend opportunities for process improvement.
Collaborate closely with Learning & Development, Guide Managers, and cross-functional partners to support training initiatives, onboarding, and ongoing skill development activities.
Facilitate team meetings, training sessions, calibration discussions, Guide mentor meetings, and other leadership forums as requested, ensuring clear communication, engagement, and alignment to business priorities.
Serve as a subject matter expert and resource for Guides by providing guidance on systems, processes, workflows, participant support strategies, and technology-related challenges.
Actively participate in the At-Risk Support Team, providing leadership and support during Emergency and At-Risk situations for all frontline team members.
Demonstrate commitment to professional growth through Leadership Development opportunities, Individual Development Plans (IDPs), mentorship, and continuous skill building.
Identify performance, operational, and participant experience trends within the team, proactively bringing forward thoughtful recommendations and solutions to improve outcomes and team effectiveness.
Lead through change by anticipating business needs, communicating effectively, removing barriers, and helping teammates navigate evolving priorities with resilience, adaptability, and a positive mindset.
Support workforce planning and team success by identifying emerging talent, encouraging development opportunities, and helping cultivate future leaders within the organization.
As assigned, lead and contribute to special projects, process improvement initiatives, and change management efforts that drive operational excellence and support organizational priorities.
Position Requirements
Minimum Qualifications
National Board Certified Health and Wellness Coach (NBC-HWC) credential
Bachelor’s Degree, preferably in a health-related field
3+ years of telephonic health coaching experience in a high volume, fast-paced environment
Strong health literacy and understanding of chronic health conditions
Excellent written and verbal communication skills
Commitment to supporting both participants through health guiding and team members through professional development
Proficiency with electronic communication tools, including internet, instant messaging, text messaging, email, and Microsoft applications such as Outlook, SharePoint, Word, and Excel
Experience leading or supporting change management
Must be in good performance standing
Preferred Qualifications
Experience in people leadership preferred
Experience supporting training preferred
Master's degree preferred
Clinical Degree or licensure preferred
Clinical experience preferred
Multilingual preferred
Key Characteristics
Strategic Mindset
: assesses inputs, identifies and executes strategy, draws connection and sees big picture, analytical
Fosters Relationships
: human-centric, builds connections, provides value, creates accountability and is collaborative
Situationally Adaptable
: tailers approach, customizes solutions, embraces change, and comfortable with ambiguity
Effective Communicator
: ensures understanding and tailors communication
Result Driven
: drives accountability, tracks metrics, sets goals, dependable and overcomes barriers; always meets deadlines and commitments
Self-motivated to work independently
Ability to coach and give constructive feedback to Guides
Positive attitude and growth mindset
Benefits and Compensation
We offer a comprehensive benefits package
Paid time off
Medical, dental, and vision insurance
Life and disability insurance
401(k) with company match
Tuition reimbursement
Additional benefits available to eligible employees
Full-Time/Part-Time
Full-Time
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Location
Remote
This position is currently accepting applications.