The Reductions Team Lead supports the Reductions Manager in the day-to-day operations of the Reductions Department. This role is responsible for training, quality assurance, workflow coordination, reporting, productivity monitoring, and team development. The Team Lead helps ensure consistent application of department procedures, supports team members in meeting performance expectations, and promotes operational efficiency and service excellence.
This position does not provide legal advice, establish legal strategy, or perform duties reserved for licensed attorneys. All work must be performed in accordance with firm policies and under appropriate attorney supervision when required.
Essential Duties and Responsibilities
• Lead onboarding, training, and coaching for the Reductions team.
• Monitor productivity, KPIs, and workflow performance.
• Conduct case and call audits to ensure quality and compliance.
• Prepare reports, dashboards, and performance metrics for leadership.
• Identify process improvements and support operational efficiency.
• Promote accountability, teamwork, and high performance within the department.
• Minimum 3 years of personal injury reductions, lien resolution, medical bill reductions, or settlement closing experience within a plaintiff personal injury law firm.
• Minimum 1 year of experience leading, training, mentoring, or supervising team members.
• Bilingual English and Spanish proficiency.
• Strong experience using case management software, reporting tools, and productivity tracking metrics.
Preferred Qualifications
• Experience with Litify or Salesforce.
• Experience auditing case files and employee performance.
• Experience managing high-volume reductions workflows.
• Demonstrated success improving team productivity and process efficiency.
Eligible employees enjoy a competitive benefits package, including:
• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• Short-Term Disability
• Long-Term Disability
• Supplemental Insurance Options
• 401(k) with Company Match
• Paid Time Off
• Employee Assistance Program (EAP)
Join Our Team
At The Ward Law Group, every role contributes to changing lives.
If you're looking for an opportunity to grow your litigation career, maximize client recoveries, and work alongside a high-performing legal team, we'd love to hear from you.
Apply today and become part of a team committed to excellence, accountability, and changing lives—one client at a time.
The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.
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