YOUR KEY RESPONSIBILITIES:
• Ensure all public restrooms and toilets are clean, fresh-smelling, and fully stocked at all times.
• Conduct restroom inspections at least once every thirty minutes throughout the shift to maintain cleanliness and hygiene standards.
• Collect, fold neatly, and stock restroom towels from the laundry.
• Return dirty towels and soiled linens promptly to the laundry for cleaning
• Dust, clean, and wipe walls, doors, and tabletops in the lobby and public areas as needed throughout the shift.
• Empty and clean trash bins in all public areas regularly.
• Stay informed about all hotel events and functions to ensure smooth operations and guest satisfaction.
• Maintain cleanliness and operability of all telephones in public areas.
• Monitor and maintain furniture and equipment in public spaces; report any defects immediately to the Housekeeping office.
• Handle guest inquiries and requests efficiently; address complaints promptly and follow up thoroughly.
• Follow strict key signing procedures and take responsibility for assigned keys.
• Manage lost property according to established lost and found procedures.
• Ensure all cleaning equipment and materials are clean, functional, and report any defects immediately.
• Participate in projects, special assignments, and training sessions as directed by the Housekeeping management team.
• Attend meetings and comply with all company policies and procedures.
• Undertake reasonable requests and special projects assigned by management.
• We recognize we are in the hospitality industry and that may require us to provide lateral service.
• We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
ADDITIONAL RESPONSIBILITIES:
• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
SPECIFIC JOB KNOWLEDGE & SKILLS:
• High school diploma or equivalent required.
• One to two years of experience in a public contact position, preferably within an upscale or lifestyle brand hotel.
• Possess a gracious, friendly, and approachable demeanor.
• Ability to multitask effectively and maintain a high level of attention to detail in a fast-paced environment.
• Demonstrated ability to build and maintain positive, productive working relationships with employees and other departments.
• Capable of working independently and collaboratively to foster a strong team environment.
• Must be physically able to stand or walk for a minimum eight-hour shift.
• Highly observant and quick to respond to various situations while multitasking and managing stressful circumstances.
• Physically able to twist, push/pull, reach, bend, climb, and carry objects as necessary.
• Excellent communication skills, including the ability to read, write, speak, and understand English.
• Must be able to work indoors and outdoors year-round as needed, depending on business demands.
• All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.
All your information will be kept confidential according to EEO guidelines.