We are seeking an enthusiastic and detail-oriented Assistant Outlet Manager to join our team in Baghdad, Iraq. As a key member of our management team, you will play a crucial role in ensuring the smooth operation of our outlet, delivering exceptional customer experiences, and supporting the overall success of our establishment.
• Assist the Outlet Manager in overseeing daily operations, including staff supervision, customer service, and quality control
• Develop and implement strategies to enhance customer satisfaction and increase revenue
• Create staff schedules, assign duties, and monitor team performance
• Ensure compliance with food safety regulations and maintain high standards of cleanliness and hygiene
• Manage inventory, control costs, and optimize stock levels
• Handle customer inquiries, feedback, and complaints professionally and efficiently
• Collaborate with other departments to coordinate events and promotions
• Train and mentor new team members, fostering a positive and collaborative work environment
• Step in for the Outlet Manager during their absence, maintaining seamless operations
• Minimum of 5 years of experience in a leadership position within the hospitality industry or a similar establishment
• Proven track record of delivering exceptional customer service and driving team performance
• Excellent knowledge of food and beverage operations, including menu planning and cost control
• Strong interpersonal and problem-solving skills, with the ability to remain calm under pressure